Responsible Gaming
Gambling Should Be Entertainment, Not Income
We are committed to promoting responsible gambling practices. Betting and casino games should only be viewed as entertainment, similar to going to the cinema or watching a live event. They should never be considered as a way to earn money or solve financial problems.
If you find yourself relying on gambling to pay bills, support your family, or recover losses, it is time to seek help.
Age Verification
In the United Kingdom, you must be 18 years of age or older to gamble legally. We take age verification seriously and we do not permit access to gambling services for anyone under the legal age.
If you are under 18, or if you are aware of a minor accessing gambling services, please contact the Gambling Commission.
Warning Signs of Problem Gambling
Recognising problem gambling early can help prevent serious harm. Please review the following checklist and seek help if you identify with any of these warning signs:
- Chasing Losses: Continuing to gamble to try to recover money you have lost
- Hiding Gambling Activity: Concealing the extent of your gambling from family, friends, or partners
- Loss of Control: Being unable to stick to pre-set betting limits or time restrictions
- Gambling with Money You Cannot Afford to Lose: Using money intended for bills, rent, food, or other essential expenses
- Neglecting Responsibilities: Missing work, school, or important family events due to gambling
- Borrowing Money to Gamble: Taking out loans or using credit cards to fund gambling activities
- Mood Changes: Becoming irritable, anxious, or depressed when unable to gamble
- Increasing Bet Sizes: Needing to stake more money to achieve the same level of excitement
- Failed Attempts to Quit: Repeatedly trying and failing to reduce or stop gambling
- Physical Health Symptoms: Sleep disturbances, stress-related illness, or neglect of personal care
Self-Help Tools and Controls
Most reputable betting operators provide tools to help you maintain control over your gambling. These tools include:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount of money you are willing to lose during a specific timeframe
- Betting Limits: Restrict the maximum stake you can place on individual bets
- Reality Checks: Receive reminders at regular intervals about how long you have been gambling and how much you have spent
- Time-Out (Cooling-Off Period): Take a break from gambling for a set period, usually from 24 hours to several weeks
- Self-Exclusion: Voluntarily exclude yourself from gambling services for a fixed period (typically 6 months to 5 years)
We encourage you to use these tools proactively. Speak to your betting operator's customer support team about implementing any of these controls on your account.
Support Organizations and Help Resources
If you are struggling with problem gambling, professional support is available. The following organisations offer free, confidential advice and assistance:
United Kingdom
- GamCare – Free counselling and support services for problem gamblers and their families. Phone: 0808 8020 133 (24/7)
- GamStop – The National Self-Exclusion Scheme. Register with GamStop to self-exclude from all participating UK gambling operators simultaneously
- BeGambleAware – Provides information, advice, and support for anyone affected by problem gambling
International Support Services
- Gambling Help Online (Australia) – Free counselling and support for Australian residents
- Responsible Gambling Council (Canada) – Evidence-based resources and support for Canadian gamblers
- National Council on Problem Gambling (USA) – 24/7 helpline: 1-800-522-4700
If You Need Help
If you or someone you know is struggling with problem gambling, please reach out for help immediately. There is no shame in seeking support – problem gambling is a recognised condition and professional help is available.
Contact GamCare on 0808 8020 133 (available 24 hours a day, 7 days a week) or visit their website at www.gamcare.org.uk to access counselling services.
Alternatively, register with GamStop at www.gamstop.co.uk to exclude yourself from all UK gambling operators.
Your wellbeing is our priority. Please gamble responsibly.